TERMS OF SERVICE
Welcome to XReelz!
These Terms of Service form a legally binding agreement between you and Qylo B.V., operating the platform available at www.xreelz.com/ ("XReelz", "we", "us", or "our"). These Terms govern your access to and use of the XReelz website, web application, features, tools, and services, whether you are a general user, a creator, or any other person accessing the platform.
XReelz is a creator-driven adult content platform that allows verified creators to upload, share, and monetize their own digital content, and allows users to access such content through subscriptions, pay-per-view purchases, tipping, and other platform features. XReelz does not produce, commission, or control creator content. We operate solely as a marketplace and technology provider, offering hosting, discovery, moderation tools, and payment facilitation between creators and users.
IMPORTANT NOTICE: THESE TERMS CONTAIN IMPORTANT PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING THE DISCLAIMERS IN SECTION 18, THE FORCE MAJEURE CLAUSE IN SECTION 19, THE EXCLUSION OF LIABILITY IN SECTION 20, THE RELEASE IN SECTION 21, THE INDEMNIFICATION OBLIGATIONS IN SECTION 22, AND THE GOVERNING LAW AND DISPUTE RESOLUTION TERMS IN SECTION 23. THESE TERMS ALSO INCLUDE IMPORTANT LIMITATIONS REGARDING CONTENT, PAYOUTS, REFUNDS, USER CONDUCT, AND CREATOR RESPONSIBILITIES.
You must read these Terms, as well as all other policies referenced in or incorporated into these Terms, including the Privacy Policy, Cookie Policy, Community Guidelines, DMCA Notice, KYC Policy, Report Abuse and Complaints & Appeals Procedures, and the 2257 Compliance Page. If you do not agree to these Terms, or if you do not meet the applicable eligibility or legal requirements, you must not access or use the platform.
These Terms apply equally to users and creators, except where a section expressly applies only to one category. Certain features, obligations, and requirements apply only to creators, including identity verification, age verification, KYC, payout rules, and content responsibilities. By registering as a creator, you agree to comply with all creator-specific obligations set out in these Terms and related policies.
If you have any questions about these Terms, you can contact us at info@xreelz.com.
WEBSITE OWNER DETAILS:
Company Name: Qylo B.V.
Entity: Private Limited Company (B.V.)
Company Registration Number: 95718575
Registered Office: Staverenstraat 15, 7418 CJ Deventer, The Netherlands
Contact Email: info@xreelz.com
1. ACCEPTANCE OF THESE TERMS OF SERVICE
By accessing, browsing, registering for, or using any part of the Platform, you hereby represent that:
- You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time at the website.
- You understand and acknowledge that the Platform contains adult-oriented material intended exclusively for adults, and that such material may be explicit in nature. You knowingly choose to access such material and accept full responsibility for doing so.
- You are of sound mind, at least eighteen (18) years old and have reached the legal age required in your country of residence to access adult-oriented content.
- You are not prohibited, restricted, or barred from accessing or using the Platform under any Applicable Law, court order, regulatory order, sanction, or legally binding restriction, and you are not accessing the Platform in violation of any such restriction.
- You are solely responsible for ensuring that your access to and use of the Platform is lawful in your country, state, or place of residence. The Platform does not represent or guarantee that the Services or Content are lawful in all jurisdictions.
- You will comply at all times with these Terms, all Platform policies, and all Applicable Law, including laws relating to age restrictions, content access, payments, taxation, and online conduct.
- You will not access or use the Platform on behalf of any other person, and you will not permit any minor or unauthorised person to access the Platform through your account, device, or internet connection.
- You acknowledge that access to certain features or Services may depend on third-party providers, including Payment Processors and Verification Providers, and that availability, approval, or continued access may be limited, delayed, suspended, or denied due to third-party requirements, compliance reviews, or risk assessments.
- You have reviewed and consented to the collection, use, and processing of your Personal Data in accordance with the Privacy Policy and Cookie Policy.
If you do not agree to these Terms, or if you do not meet the eligibility, age, or legal requirements set out in these Terms, you must not access or use the Platform.
2. IMPORTANT RULES
a) Adult-Only Platform and No Minors:
XReelz contains adult-oriented material and is intended exclusively for adults. You must be at least eighteen (18) years old and must have reached the legal age of majority in your country of residence to access or use the platform. If you do not meet these requirements, you must not access XReelz and must leave the platform immediately. Access by minors is strictly prohibited, and any attempt to use the platform by or on behalf of a minor is a serious violation of these Terms.
b) Parental Control and Access Safeguards:
You are informed that parental control tools, including software, hardware, and filtering services, are commercially available and can assist in restricting minors' access to adult material. If minors have access to your devices or internet connection, you are responsible for taking appropriate steps to prevent their exposure to sexually explicit content. XReelz does not endorse or provide specific parental control products and provides this notice for informational purposes only.
c) Zero Tolerance for Child Sexual Abuse Material:
XReelz strictly prohibits any content involving minors, including any form of child sexual abuse material, whether real or simulated. Only visual content involving consenting adults is permitted on the platform. Any content depicting, appearing to depict, or suggesting involvement of a minor will result in immediate action, including content removal, account suspension or permanent termination. XReelz cooperates fully with law enforcement authorities in the investigation of suspected illegal activity. Users and creators must promptly report any suspected prohibited content through the platform's reporting mechanisms or by contacting the platform directly.
d) Prohibition of Prostitution and Sex Trafficking:
The solicitation, promotion, facilitation, or advertising of prostitution, escorting, or sex trafficking is strictly forbidden on XReelz. This includes activity conducted directly on the platform or through links, references, or redirections to external services. Any account involved in such activity may be immediately suspended or permanently terminated, and any pending balances may be withheld where permitted by law.
e) User-Generated Content and Platform Neutrality:
XReelz does not create, produce, or own the content uploaded by users or creators. All content is user-generated, and the views, expressions, and conduct of users do not represent the views of the platform. All interactions, transactions, and content-related relationships occur directly between users and creators. XReelz is not a party to these interactions and does not provide warranties regarding user-generated content. Disputes arising from content or interactions must be resolved directly between the parties involved.
3. DEFINITIONS
a) Account: The registered profile created by a user or creator to access and use the Platform, including login credentials, profile information, and associated activity.
b) Adult Content: Any visual, audio, or written material intended for adults only, including sexually explicit or erotic content, that is lawful and permitted under these Terms and applicable law.
c) Applicable Law: All laws, regulations, rules, ordinances, directives, and governmental requirements that apply to a user, creator, or the Platform, including local, national, and international laws.
d) Chargeback: A reversal of a payment initiated by a cardholder through their bank or card network, including Visa or Mastercard, whether due to dispute, fraud, or other reasons.
e) Chargeback Abuse: It means any misuse of the chargeback or dispute process, including initiating a chargeback after accessing or consuming Digital Content, filing false or misleading disputes, repeatedly disputing legitimate charges, or otherwise attempting to reverse valid transactions in bad faith.
f) Community Guidelines: The rules and standards governing acceptable behavior and content on the Platform, as published separately and incorporated into these Terms. See our Community Guidelines.
g) Content: Any material uploaded, posted, shared, transmitted, streamed, messaged, or otherwise made available on the Platform, whether free or paid, including videos, images, text, audio, messages, live streams, metadata, profile information, and any other user-generated material.
h) Creator: A verified adult user who has completed the required onboarding and KYC process and is authorised to upload, publish, and monetise Content on the Platform.
i) Digital Content: Any Content that is offered for purchase or access in exchange for payment, including subscription-based content, pay-per-view content, tipping-based content, custom content, and any other paid digital media provided by creators through the Platform.
j) DMCA Notice: The copyright notice-and-takedown procedure available on the Platform for reporting alleged copyright infringement, in accordance with applicable copyright laws.
k) Fees: Any platform fees, commissions, or charges deducted by the Platform from creator earnings or paid by users for access to certain services or features.
l) Holding Period: It means the period during which funds credited to a creator's account are temporarily withheld by the Platform to cover potential chargebacks, disputes, refunds, fraud investigations, or compliance reviews.
m) KYC: "Know Your Customer" checks, including identity verification, age verification, liveness checks, and compliance screenings required for creators before monetisation or payouts.
n) Marketplace: The digital environment operated by the Platform where creators offer Content and users access or purchase such Content. The Platform acts as a facilitator and not as a content producer.
o) Payment Processor: A third-party service provider authorised to process payments, subscriptions, chargebacks, and payouts on behalf of the Platform, including card networks such as Visa and Mastercard.
p) Personal Data: Any information relating to an identified or identifiable individual, as defined under applicable data protection laws.
q) Platform: The website, web application, and related services operated by Qylo B.V. under the domain www.xreelz.com, including all features, tools, and functionalities.
r) PPV (Pay-Per-View): A one-time purchase that allows a user to access specific paid Content without an ongoing subscription.
s) Prohibited Content: Any Content that is illegal, involves minors or persons appearing to be minors, is non-consensual, abusive, exploitative, or otherwise violates Applicable Law, these Terms, or any of the Platform policies.
t) Report: A submission made by a user or creator to flag Content, accounts, or behavior for review by the Platform's moderation or compliance team.
u) Services: All services provided by the Platform, including hosting, discovery, moderation, messaging, payment facilitation, and creator monetisation tools.
v) Subscription: A recurring paid arrangement that grants a user ongoing access to a creator's Content or to platform-level features, subject to the applicable billing cycle.
w) Terms: These Terms of Service, including all policies and documents incorporated by reference.
x) User: Any individual who accesses or uses the Platform, whether registered or unregistered, including users who view, follow, subscribe to, or purchase Content.
y) Verification Provider: A third-party service provider, such as Ondato, used by the Platform to perform identity, age, liveness, KYC, AML, sanctions, or compliance checks.
z) Website: It refers to www.xreelz.com.
4. ACCOUNT REGISTRATION FOR GENERAL USERS
a) Account Creation: To use the Platform, you must register an Account by providing accurate, complete, and current information, including a valid email address and a secure password, and you must not use false or misleading details when creating your Account.
b) Email Verification: You must verify your email address to activate your Account, and unverified Accounts may have limited access or may be suspended until verification is completed.
c) Accuracy of Information: You must keep your Account information up to date at all times, and you must promptly correct any inaccurate or outdated details to ensure compliance and uninterrupted use of the Platform.
d) Account Security: You are responsible for keeping your login credentials confidential, including your password and any authentication details, and you must not share your Account or allow any other person to access the Platform using your credentials.
e) Responsibility for Account Activity: You are responsible for all activity carried out through your Account, whether authorised by you or not, and you must take reasonable steps to secure your devices, passwords, and browser sessions.
f) Reporting Compromise: If you suspect that your Account, password, or device security has been compromised, you must immediately reset your password and notify the Platform at info@xreelz.com.
g) Security and Compliance Reviews: The Platform may review or monitor Accounts to protect against fraud, misuse, or security risks, and may temporarily restrict, suspend, or terminate an Account if suspicious, non-compliant, or unlawful activity is detected or reasonably suspected.
h) Requests for Additional Information: The Platform may request additional information or verification from you at any time for security, compliance, age confirmation, payment verification, or fraud-prevention purposes, and your failure to comply may result in restricted access or termination of your Account.
i) Restrictions on Account Sharing or Transfer: You must not sell, transfer, lease, share, or otherwise allow others to use your Account, and you must not attempt to access another person's Account or impersonate any user or creator.
j) User-Initiated Account Deactivation: You may deactivate or delete your Account at any time through your settings, subject to any outstanding obligations or legal requirements, and your access to the Platform will end once deactivation takes effect.
k) Effect of Suspension or Termination: If your Account is suspended or terminated, you may lose access to purchased Content, subscriptions, messages, or stored information, except where retention or disclosure is required by Applicable Law or stated in the Privacy Policy.
5. HOW GENERAL USERS ARE ALLOWED TO USE THE PLATFORM
a) Personal Use Only: You may use the Platform only for your own personal, private, and lawful viewing of Content, and you must not use the Platform for any commercial, business, or professional purpose.
b) Access Through Your Own Account: You may access Content and Services only through your own registered Account, and you must not use another person's Account or allow another person to use yours to view or purchase Content.
c) Viewing Content Through Platform Features: You may view Content only through the Platform's intended features, and you must not use tools, software, or methods to copy, record, download, or bypass platform controls.
d) Purchasing and Subscribing: You may purchase PPV Content, subscribe to creators, or use any paid feature only through the authorised payment methods provided on the Platform, and all purchases must be made by you as the Account holder.
e) Lawful and Respectful Use: You may use the Platform only in a lawful manner and must treat creators and other users respectfully, including when using messaging features or participating in any interactions.
f) Following Platform Policies: You must follow these Terms, the Community Guidelines, and any rules published on the Platform, including policies relating to Content, safety, reporting, refunds, and acceptable behaviour.
g) Reporting Safety Concerns: If you encounter Content or behaviour that appears unsafe, illegal, or prohibited, you may report it through the Platform's reporting tools, and reports submitted must be truthful and made in good faith.
h) Device and Network Responsibility: You may access the Platform only through lawful and secure devices or networks, and you are responsible for ensuring that your device and connection do not compromise the security or performance of the Platform.
i) Use of Messaging and Communication Features: You may communicate with creators through the Platform's messaging tools, and you must use these features in a lawful, respectful, and non-abusive manner and only for purposes allowed under these Terms.
j) Following Age Restrictions: You may access adult content on the Platform only if you meet all age requirements under Applicable Law, and you must not attempt to bypass or interfere with age-confirmation measures on the Platform.
k) Geographical Access Requirements: You may use the Platform only from countries where access to adult content and online purchases are lawful, and you must not use VPNs or other tools to circumvent regional restrictions or compliance requirements.
l) Respect for Intellectual Property: You may view Content but must not copy, reproduce, distribute, transmit, sell, or publicly display any Content without proper authorisation from the content owner.
m) Use of Account Settings: You may manage your preferences, privacy settings, notifications, and personalised recommendations through your Account settings, and you may disable certain optional features where offered.
6. THINGS THAT GENERAL USERS MUST NOT DO
a) No Access by or on Behalf of Minors: You must not allow any minor to access the Platform through your Account, device, or internet connection, and you must not attempt to register or use the Platform if you are under the required legal age.
b) No Illegal or Prohibited Content: You must not upload, request, share, or attempt to access any content that is illegal, involves minors, is non-consensual, abusive, exploitative, or otherwise prohibited under these Terms or Applicable Law.
c) No Copying or Recording Content: You must not copy, record, download, screenshot, reproduce, distribute, or share any Content from the Platform, whether free or paid, without proper authorisation from the rights holder.
d) No Circumvention of Platform Controls: You must not attempt to bypass, disable, interfere with, or circumvent any security measure, age-restriction tool, payment control, access restriction, or content-protection technology on the Platform.
e) No Misrepresentation: You must not provide false or misleading information, impersonate any person, or misrepresent your identity, age, or location when using the Platform.
f) No Sharing or Selling Accounts: You must not sell, transfer, lease, or share your Account, and you must not attempt to use another person's Account or share your login credentials with anyone else.
g) No Harassment or Abuse: You must not harass, threaten, stalk, shame, intimidate, or abuse creators or other users, including through messages, comments, or any interactive features on the Platform.
h) No Unlawful Messaging: You must not send messages that request illegal acts, encourage self-harm, contain hate speech, or seek sexual services, escorting, or any form of prostitution or trafficking.
i) No Use of Bots or Automated Tools: You must not use scripts, bots, crawlers, scrapers, or automated systems to interact with the Platform, access Content, collect data, or engage with creators.
j) No Data Scraping or Mining: You must not extract, harvest, or collect personal information, content, or data from the Platform, whether manually or using automated tools.
k) No Chargeback Abuse: You must not misuse chargebacks or dispute mechanisms, including disputing valid purchases after consuming or accessing Content.
l) No Fraudulent Behaviour: You must not engage in fraud, payment manipulation, identity deception, phishing, or any behaviour intended to exploit the Platform, creators, or Payment Processors.
m) No Linking to Prohibited Services: You must not post or promote links that direct users to escorting, trafficking, illegal services, malware, or harmful websites.
n) No Interference with Platform Operation: You must not interfere with, overload, or disrupt the normal functioning of the Platform, including attempting to hack, test, probe, or damage the Platform's systems or security.
o) No Use from Prohibited Regions: You must not access the Platform from jurisdictions where adult content is illegal or restricted, and you must not use VPNs or proxies to hide or misrepresent your location to bypass such restrictions.
p) No Commercial Use of the Platform: You must not use the Platform to advertise, solicit, or conduct commercial activity unless expressly permitted under these Terms.
7. CREATOR ACCOUNTS AND VERIFICATION
a) Purpose of Creator Accounts: A creator account allows verified adults to upload and monetise their own Content, and you may use creator features only after completing all required onboarding steps, identity verification, age verification, and approval by the Platform.
b) Eligibility and Real Identity Requirement: You must be at least eighteen (18) years old and legally permitted in your country of residence to create adult content, and you must register using your real legal identity; stage names or pseudonyms may be used only for public display after verification is approved.
c) Mandatory Identity, Age, and Compliance Checks: You must complete full identity verification, age verification, liveness checks, and compliance screenings through the Platform's Verification Provider (Ondato), and you must not upload any Content or use monetisation features until verification is fully completed and approved.
d) Document Standards and Authenticity: You must submit original, unexpired, and clearly readable government-issued identification, and you must not submit digitally altered, edited, filtered, or manipulated documents; any attempt to use another person's identity or falsified documents will result in immediate suspension or denial of creator access.
e) Match Between Verification and Payout Details: Your verified identity must match the owner of the payout account you provide, and payouts will not be processed if the payout method belongs to another person or does not match your verified information, in accordance with Payment Processor and banking requirements.
f) Duty to Notify Changes: You must promptly update the Platform if your identification documents expire or are renewed, if your legal name or residence changes, or if any circumstance arises that may affect your ability to lawfully create or monetise Content under Applicable Law.
g) Accuracy and Truthfulness of Information: All information you provide during onboarding, verification, and account use must be truthful, accurate, and complete, and you must not omit relevant information that may affect verification, compliance assessments, or your eligibility to act as a creator.
h) Re-Verification and Ongoing Monitoring: You must complete re-verification whenever requested, including when documents expire, when required by Payment Processors or regulators, or when risk-based reviews are triggered, and failure to complete re-verification may result in suspension of monetisation or restrictions on creator features.
i) Security and Compliance Reviews: The Platform may review your creator activity, verification results, location information, device signals, and compliance status at any time, and may temporarily restrict uploads, monetisation, or payouts while a review or risk assessment is in progress.
j) Prohibition on Multiple or Shared Creator Accounts: You must not create more than one creator account using your identity, and you must not allow any other person, agency, or organisation to operate, manage, or control your creator account; the creator account must be used only by the verified individual.
k) Location Accuracy and Country Restrictions: You must not use VPNs, proxies, or any tool to hide or misrepresent your location during verification or account use, and you must notify the Platform immediately if you relocate to a different country, as creator access may depend on regional laws and Payment Processor requirements.
l) Right to Freeze Balances During Verification or Review: The Platform may freeze or temporarily hold funds in your creator balance during verification, re-verification, dispute review, fraud investigation, or compliance assessment, and funds will be released only after the review is resolved in accordance with these Terms and Applicable Law.
m) Right to Withhold Funds Obtained Through Fraud or Misrepresentation: If you provide false information, misuse identity documents, bypass verification, or engage in fraudulent behaviour, the Platform may permanently withhold earnings that relate to such activity, subject to Applicable Law and banking compliance obligations.
n) Sanctions and Legal Compliance Checks: The Platform may check your details against sanctions lists, PEP lists, AML lists, and other compliance databases on an ongoing basis, and if you become subject to sanctions or legal restrictions, your creator access may be suspended or terminated.
o) Platform Discretion to Approve or Deny Creator Access: The Platform may deny, restrict, or revoke creator access at any time if required for legal, regulatory, banking, Payment Processor, or safety reasons, and the Platform may exercise this discretion without providing detailed reasons where permitted by law.
p) Restrictions During Ongoing Verification: While your verification is pending or under review, the Platform may restrict your ability to upload Content, adjust pricing, request payouts, or access creator monetisation features until the review is fully completed.
q) Consequences of Failed or Incomplete Verification: If your verification fails, if you refuse to provide required information, or if verification cannot be completed for any reason, you must not upload Content or access monetisation tools, and your creator account may be suspended or permanently disabled in accordance with these Terms.
8. HOW CREATORS ARE ALLOWED TO USE THE PLATFORM
a) Use of the Platform Through a Verified Creator Account: You may use creator features only through your own verified creator account, and all uploads, pricing settings, interactions, and monetisation activities must be carried out personally by you as the verified individual associated with the account.
b) Uploading and Publishing Content: You may upload and publish Content that you have created and lawfully own, and you must ensure that your uploads comply with the Platform's content requirements, community standards, and all Applicable Law governing adult material.
c) Using Monetisation Features: You may monetise your Content through subscriptions, PPV content, tips, custom content, or other authorised features, and you must use these tools only within the limits and pricing structures permitted by the Platform.
d) Setting Prices for Paid Content: You may set your own prices for paid Content and for any promotional discounts offered to users, provided that you follow the Platform's minimum-price rules and any payment restrictions imposed by Payment Processors or regional regulations.
e) Use of Messaging and Interaction Tools: You may communicate with users through the Platform's messaging tools in a lawful, respectful, and consensual manner, and you may use messaging to deliver custom content, respond to user requests, or provide information consistent with these Terms.
f) Use of Off-Platform Promotion: You may promote your creator profile on external platforms such as social media or personal websites, and you may share links directing users to your creator profile, provided that such promotion does not involve illegal services, prohibited conduct, or misleading claims.
g) Personal Profile and Branding: You may choose your public display name, profile information, and branding materials, and may update them as needed, provided that the display information is lawful, does not impersonate others, and does not mislead users about your identity, services, or content.
h) Use of Analytics and Account Tools: You may use the analytics tools, earnings dashboards, and account management features provided by the Platform to track performance, adjust pricing, schedule content, and manage your creator activity.
i) Right to Curate Your Content: You may decide what Content you publish, update, or remove from your profile, provided that your decisions do not violate user rights to previously purchased Content or obligations under Applicable Law.
j) Use of Custom Content Features: You may accept user requests for custom content and deliver such content using the Platform's tools, and you must ensure that the content meets legal standards, does not involve prohibited content, and complies with these Terms.
k) Engagement With Users: You may interact with users to build an audience, respond to messages, or promote your Creator profile, and all such interactions must be lawful, consensual, and consistent with Platform rules on safety, harassment, and prohibited conduct.
l) Use of Platform Tools in Compliance With Law: You may use all available creator features only if your activities comply with the laws of your country of residence and the country where your Content is produced, and you must ensure that your use of the Platform does not violate regional content restrictions or age-of-majority requirements.
m) Use of Earnings and Withdrawals: You may request payouts and manage your earnings through the methods approved by the Platform, and you must comply with payout rules, minimum thresholds, holding periods, and any compliance requirements linked to payments.
n) Use of Content Scheduling and Draft Tools: You may use scheduling features to publish Content at desired times and prepare drafts or previews, provided that no scheduling feature may be used to evade moderation, verification, or compliance checks.
o) Use of Creator Support Channels: You may contact creator support for help with account issues, compliance questions, or technical problems, and you must provide accurate information when requesting assistance.
p) Use of the Platform in Good Faith: You may use the Platform to build your creator presence and monetise your work, and your use of all features must be honest, transparent, and in good faith, respecting both the Platform and its users.
9. CONTENT RULES
a) Content Ownership and Rights: You may upload only Content that you created yourself or for which you hold all necessary rights, permissions, and authority to upload, publish, and monetise, and you must not upload Content created for or owned by another platform or person unless you have full, written permission to do so.
b) Creator Ownership of Content: You retain full ownership of all Content you upload to the Platform, and uploading Content does not transfer ownership of the Content to the Platform or to any third party. By uploading Content, you grant the Platform a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, reproduce, distribute, display, transmit, adapt, and promote the Content solely for the purpose of operating, improving, and promoting the Platform and its Services. To the extent permitted by Applicable Law, you waive any moral rights you may have in your Content, including any right to object to modifications, adaptations, or other technical handling necessary for the operation of the Platform. The Platform will never sell your Content to third-party platforms; however, if the company or its assets are ever sold or transferred, any license you granted to the Platform may be assigned to the new owner as part of that transaction. Although you retain ownership of your Content, you authorise the Platform to submit infringement notices on your behalf to third parties who unlawfully use or exploit your Content, including copyright or trademark infringements, but the Platform is not required to take such action and has no obligation to monitor or enforce your rights.
c) Co-Authored Content: If your Content includes any other person, you are fully responsible for ensuring that every individual appearing in the Content is an adult and has lawfully and expressly agreed to be recorded and to have the Content published on the Platform. You must obtain and retain valid proof of age and written, informed consent from each participant, and you must provide this documentation to the Platform upon request for compliance or safety verification. Any person featured in the Content may withdraw their consent at any time, in which case the Platform may remove or restrict the Content where required. The Platform is not a party to any agreement between you and your collaborators, and any disputes arising from jointly created Content must be resolved directly between the individuals involved. Failure to provide requested documentation, or failure by any participant to cooperate in verification checks, may result in removal of the Content, withholding of earnings, or suspension or termination of your Account.
d) Advertising Content: If you upload Content that promotes or endorses third-party products, services, brands, or businesses in exchange for payment or any other benefit, you are responsible for ensuring that such promotional material is lawful and compliant with all Platform policies. Advertising Content must not be illegal, misleading, harmful, hateful, fraudulent, or otherwise inconsistent with our rules, and it must not promote cigarettes, tobacco products, vaping devices, illegal drugs, prescription-only medications, or any form of illegal gambling. You must not target advertising for alcoholic products at minors or encourage irresponsible or excessive alcohol consumption. All promotional material must comply with advertising and consumer-protection laws that apply to you and with all relevant sections of these Terms.
e) Transparency Requirements: You must clearly disclose when any Content you upload includes paid promotions, sponsorships, or endorsements. All Advertising Content must be clearly labelled in the caption with an appropriate identifier such as "#ad", "#sponsored", or "#paidpromotion", along with the name of the brand being promoted and the individual or entity that provided payment or benefit for the promotion. If you upload AI-generated material, you must ensure it complies with these Terms and you must clearly identify it in the caption using a signifier such as "#ai" or "#AIGenerated" so users understand the nature of the Content.
f) Restrictions on Third-Party Use of Content: No third party may download, copy, redistribute, or reuse your Content without your express permission, and the Platform does not grant any rights to users or third parties to exploit your Content outside the Platform's features and Terms.
g) Adult, Consensual, and Legal Content Only: All Content you upload must depict only lawful, consensual activity between adults, and you must ensure that every person appearing in your Content was an adult at the time of creation and agreed to both the creation and distribution of the material.
h) Verification of All Participants: You must ensure that any person appearing in your Content has provided valid proof of age and consent for the recording and publication of the Content, and you must retain this proof and provide it to the Platform upon request where necessary for compliance or safety.
i) No Minors or Underage Themes: You must not upload Content involving minors or persons who appear to be minors, and you must not upload Content that implies or portrays underage activity in any form, including through props, costumes, language, context, or stylisation that may reasonably suggest minor-related themes.
j) No Depictions of Illegal Activity (Including Role-Play): You must not upload Content that depicts or appears to depict illegal activity, non-consensual acts, coercion, sexual assault, intoxication, unconsciousness, or other harmful conduct, even if presented as acting, fantasy, or role-play.
k) No AI-Generated or Manipulated Content Depicting Real People Without Rights: You must not upload AI-generated images or videos that depict real individuals, including celebrities, influencers, or private persons, unless you have lawful and provable rights to use their likeness.
l) Filming Location Must Be Lawful: You must ensure that the location where Content is filmed permits adult content creation and that no filming occurs in places where recording or adult production is prohibited, restricted, or unlawful, including locations requiring permission that you have not secured.
m) No Incidental Capture of Uninvolved Individuals: You must not upload Content that includes background appearances, faces, voices, conversations, personal items, or private information of individuals who have not given full and informed consent to be recorded and published.
n) Intellectual Property Compliance: You must ensure that any third-party materials in your Content - such as music, artwork, branded items, tattoos, or background material - are either owned by you, licensed to you, or lawful to use, and you must not upload Content that infringes any third-party intellectual property rights.
o) Accuracy of Labels, Descriptions, and Metadata: You must accurately label and describe your Content and must not use misleading titles, tags, categories, previews, or metadata that misrepresent the substance of the Content or deceive users.
p) No Uploading of Content Intended to Harm or Exploit Users: You must not upload Content that encourages fraud, manipulation, financial exploitation, harassment, blackmail, or any behaviour intended to harm or take advantage of users or other individuals.
q) Clean and Safe File Uploads: You must upload files that do not contain harmful code, malware, spyware, tracking pixels, embedded scripts, or any technical elements that may compromise user safety or Platform security, and you must remove any embedded personal data or metadata before uploading.
r) Use of Embedded Links or Promotions: You must not include hidden links, QR codes, promotional overlays, advertiser watermarks, or embedded off-platform references inside your visual Content unless expressly permitted by the Platform.
s) Responsibility for Content Compliance: You are responsible for ensuring that all Content you upload complies with these Terms, Applicable Law, and all Platform policies, and your compliance obligations apply at the time of upload and throughout the period that the Content remains available.
t) Right of the Platform to Remove or Restrict Content: The Platform may remove, hide, restrict, or disable access to any Content at any time if the Content is unlawful, unsafe, misleading, misleadingly labelled, or inconsistent with Platform policies, and removal may occur with or without prior notice where legally permitted.
u) No Circumvention of Moderation or Safety Controls: You must not attempt to evade detection, moderation, or compliance review by altering uploads, splitting content, disguising prohibited material, or using any method designed to bypass Platform safety systems.
10. CREATOR RESPONSIBILITIES
a) Responsibility to Maintain a Lawful and Verified Account: You must maintain accurate, truthful, and up-to-date information in your Creator Account at all times, including your legal name, country of residence, payment details, and contact information, and you must promptly update your details if anything changes.
b) Responsibility to Complete and Maintain KYC Verification: You must complete all required identity, age, and compliance verification checks before monetising your account or receiving payouts, and you must comply with any request for re-verification where necessary for compliance, risk management, or regulatory requirements.
c) Responsibility for the Content You Upload: You are solely responsible for the legality, accuracy, and safety of all Content you upload, publish, or make available, and you must ensure that your Content complies with these Terms, Applicable Law, and all Platform policies during the full time it remains accessible.
d) Responsibility to Manage and Moderate Your Own Profile: You must manage your own profile, page, and interactions with users in a professional and safe manner, including responding to messages, handling custom content requests lawfully, and ensuring that no misleading information or false promises are presented on your profile.
e) Responsibility to Honour Paid Content, Subscriptions, and Purchases: If a user purchases access to Content, a subscription, or a custom request, you must provide the Content as described and must not refuse, delay, or misrepresent the service paid for unless legally justified or consistent with Platform rules.
f) Responsibility to Keep Content Available for Purchased Users: If users have lawfully purchased PPV or paid Content, you must not intentionally delete, alter, or restrict access for the purpose of avoiding user access or manipulating earnings, except where required by law or safety policies.
g) Responsibility to Maintain Backup Copies: You must keep your own backup copies of your Content because the Platform does not guarantee permanent storage, and Content may be removed, restricted, or deleted due to compliance, operational, or safety reasons.
h) Responsibility to Respond to Platform Requests: You must cooperate with any request from the Platform relating to compliance, risk mitigation, moderation review, verification of rights, user safety, content clarification, or legal requirements, and such requests must be answered promptly and truthfully.
i) Responsibility to Pay Applicable Taxes: You are responsible for calculating, reporting, and paying all taxes that apply to your earnings, including income taxes, VAT, GST, or any other taxes required in your jurisdiction, and you must not rely on the Platform for tax advice or reporting.
j) Responsibility to Keep Records of Consent and Rights: You must maintain written documentation proving that all individuals appearing in your Content were adults and consented to being recorded and published, and you must provide such documentation to the Platform if requested for compliance or legal verification.
k) Responsibility to Ensure Lawful Filming Practices: You must ensure that all Content is filmed in a lawful location, with appropriate permissions where required, and without violating property rights, filming restrictions, or privacy laws.
l) Responsibility for Safe Interaction With Users: You must interact with users respectfully and lawfully, and you must not solicit illegal activities, encourage harmful behaviour, request personal data unnecessarily, or misuse messaging tools in any way.
m) Responsibility to Avoid Manipulative or Deceptive Behaviour: You must not engage in behaviour intended to mislead users or manipulate earnings, including misleading previews, false advertising, hidden conditions, impersonation, inflated pricing, repeated re-uploads of old content as new, or any dishonest practice.
n) Responsibility to Maintain Account Security: You must keep your login credentials secure, avoid sharing your account with others, and take reasonable steps to prevent unauthorised access, including enabling two-factor authentication where available.
o) Responsibility to Comply With Platform Pricing Rules: You may set your own prices within the limits permitted by the Platform, and you must comply with minimum pricing, discount rules, and any restrictions on promotions, refunds, or chargeback handling imposed by the Platform or Payment Processors.
p) Responsibility to Avoid Off-Platform Transactions: You must not attempt to redirect users to off-platform payments, services, or communication tools for the purpose of avoiding Platform fees or bypassing Platform safety systems.
q) Responsibility to Protect User Privacy: You must not disclose, misuse, or mishandle any personal information received from users, including names, messages, payment details, requests, or identity information, and you must store such information securely and lawfully.
r) Responsibility to Follow All Platform Policies: You must comply with these Terms, Community Guidelines, the DMCA Notice, the KYC Policy, the Report Abuse & Appeals procedures, and all other policies referenced in or incorporated into these Terms.
11. THINGS CREATORS MUST NOT DO ON THE PLATFORM
a) No Uploading of Illegal or Prohibited Content: You must not upload or distribute any Content that is illegal, harmful, non-consensual, or otherwise prohibited under these Terms or Applicable Law, including content involving minors, exploitation, coercion, trafficking, or any activity that puts the Platform or its users at legal risk.
b) No Misrepresentation of Identity, Age, or Location: You must not provide false information, impersonate any person, falsify documents, or disguise your location to bypass verification, legal requirements, or Platform restrictions.
c) No Uploading Content Featuring Others Without Written Permission: You must not upload any Content that includes another person unless you have their clear, written consent for creation and distribution, and you must not upload old videos of partners or collaborators unless you still have lawful distribution rights.
d) No AI-Generated or Deepfake Content of Real Individuals Without Rights: You must not upload AI-generated or manipulated Content that uses the likeness of real individuals, including celebrities or private persons, unless you have provable, lawful rights to use their likeness for adult content.
e) No Depictions of Illegal or Harmful Conduct (Including Role-Play): You must not upload Content that depicts or appears to depict unlawful acts, non-consensual scenes, intoxication, unconsciousness, forced scenarios, or underage role-play, even if intended as acting or fantasy.
f) No Use of Off-Platform Payments or Payment Links: You must not send or request payments through PayPal, CashApp, Venmo, crypto wallets, bank transfers, Amazon wishlists, external subscription sites, or any non-Platform payment system, and you must not share any link or instruction intended to move transactions outside the Platform.
g) No Solicitation of Personal or Sensitive User Information: You must not request or collect users' personal data, including names, addresses, ID photos, workplace information, financial details, or any sensitive information that is not required for the delivery of Content on the Platform.
h) No Sharing, Exposing, or Threatening Users With Disclosure: You must not leak, screenshot, share, or threaten to expose any user's identity, messages, personal information, or purchase behaviour, including threats made in anger, retaliation, or payment disputes.
i) No Encouragement of Users to Bypass Banking or Card Rules: You must not instruct users to retry failed payments in unsafe ways, ask them to lie to their bank, encourage them to bypass fraud checks, or request them to use VPNs or workarounds to access restricted services.
j) No Providing Medical, Legal, or Safety Claims: You must not make statements that guarantee the safety, legality, therapeutic value, or medical appropriateness of any act or behaviour shown in your Content, as these claims may mislead users and expose them to risk.
k) No Harassment, Pressure, or Manipulation of Users: You must not harass, intimidate, guilt, shame, or pressure users into purchasing Content, sending tips, maintaining subscriptions, or engaging with you, and you must not retaliate against users for unsubscribing or refusing to pay.
l) No Fraudulent or Revenue-Manipulating Behaviour: You must not engage in fraud, process fake transactions, coordinate false purchases, manipulate earnings, or encourage dishonest behaviour that could lead to chargebacks or harm the Platform's financial integrity.
m) No Uploading Content With Unlawful or Unsafe Props: You must not include illegal drugs, drug paraphernalia, weapons, or hazardous instruments in your Content, even if depicted as fantasy or adult entertainment.
n) No Uploading Content When Rights Are Unclear or Consent Is Withdrawn: You must not upload or re-upload Content where the original consent has expired, been withdrawn, or was never properly documented, and you must not publish Content that you no longer have the right to distribute.
o) No Sharing or Allowing Third-Party Access to Your Creator Account: You must not share your login details or allow agencies, managers, partners, or third parties to operate your account unless expressly permitted by the Platform after proper verification.
p) No Mass Messaging, Spam, or Automated Outreach Tools: You must not use scripts, bots, browser extensions, or any automated tools to message users, send bulk messages, or engage in behaviour that resembles spam.
q) No Misleading, Baiting, or Deceptive Previews: You must not post misleading thumbnails, previews, captions, or categories that falsely describe your Content, including bait-and-switch tactics or intentionally ambiguous material intended to trick users.
r) No Attempt to Test or Bypass Platform Safety Systems: You must not attempt to evade moderation, upload borderline violations, test the limits of safety systems, or intentionally disguise prohibited content to see what the Platform will allow.
s) No Uploading Files Containing Harmful Code or Hidden Metadata: You must not upload files that include malicious code, tracking tools, scripts, or hidden metadata that may reveal your location, identity, or personal details of any person without their knowledge.
t) No Actions That Create Legal, Regulatory, or Reputational Risk: You must not engage in any conduct, upload Content, or communicate with users in a way that could endanger the Platform's compliance status, reputation, or relationship with regulators, banks, or payment processors.
12. CREATOR PAYOUTS
a) Revenue Split and Platform Commission: You earn revenue from paid Content, subscriptions, PPV, tips, and custom requests based on the standard revenue split of eighty percent (80%) to you and twenty percent (20%) to the Platform, unless a different split has been agreed with you in writing for ambassador or promotional arrangements; and the Platform may adjust this split in the future where required for compliance, banking, or operational reasons.
b) Creator Control Over Pricing: You may set your own prices for premium Content, personalised Content, PPV items, and other paid features within the minimum and maximum limits set by the Platform, and you must ensure your pricing is transparent, lawful, not misleading, and clearly communicated to users before they are billed.
c) Pricing Changes and Billing Cycles: Any pricing change you apply will only affect future billing cycles or future purchases, and you must not attempt to alter, override, or retroactively modify fees or access rights for previously completed billing periods or purchases.
d) Promotions and Discounts: You may offer lawful promotions, discounts, bundles, or temporary price reductions on your Content, provided they comply with Platform rules, do not mislead users, do not pressure users into unwanted purchases, and remain consistent with local consumer protection requirements.
e) Custom Content Payments: You may offer custom Content upon request, and all such requests must be processed and fulfilled through the Platform's approved payment tools; and you must not accept or request payment for custom Content through any off-Platform method.
f) Earnings and Balance Calculation: Your earnings are credited to your Creator balance only after the Payment Processor confirms the transaction and removes any risk indicators, and your balance will always reflect applicable fees, adjustments, holds, and corrections applied in accordance with these Terms.
g) Minimum Payout Threshold: You may request a payout only after your available balance reaches one hundred euros (€100), and any amount below that threshold will remain in your Account until the minimum threshold is met and you have satisfied all payout requirements.
h) Weekly Payout Schedule: Payouts are processed on a weekly basis once requested, provided all eligibility criteria are met; however, payout timing may vary depending on Payment Processor availability, compliance checks, banking delays, holidays, time zone differences, or operational constraints outside the Platform's control.
i) KYC Requirement for Payouts: No payout will be processed unless your KYC verification has been successfully completed and remains valid, and payouts may be paused or withheld if your verification expires, becomes inconsistent with your profile details, or is subject to review by compliance teams.
j) Payouts Only to Accounts Owned by the Creator: Payouts must be made only to a bank account or financial instrument that is legally registered in your own name, and you must not request payouts to accounts belonging to third parties such as managers, partners, agencies, or unrelated individuals.
k) Responsibility to Maintain Accurate Payout Details: You must keep your payout details accurate, active, and up to date; and you are responsible for any delays, failures, or misdirected payouts arising from incorrect or incomplete payout information.
l) Chargeback Holding Period: A portion of your earnings may be held for up to ninety (90) days to cover potential chargebacks, refunds, disputes, or fraud claims; and any funds subject to this holding period are not eligible for withdrawal until the period has expired and no active disputes remain.
m) Chargeback Fees and Liability: You are responsible for all chargebacks relating to your sales, including any associated fees, penalties, and costs imposed by the Payment Processor; and such amounts may be deducted from your balance, future payouts, or recovered from you if your balance becomes negative.
n) Negative Balances and Recovery: If deductions, chargebacks, or adjustments exceed your available balance, your account may become negative, and you must repay the negative balance; and the Platform may recover such amounts from future earnings, withhold payouts, or pursue collection where legally permitted.
o) Funds Under Review or Investigation: You must not request or expect payouts for earnings that are under investigation, subject to dispute, held for compliance checks, or identified as suspicious, and the Platform may delay or withhold such funds until the review is completed.
p) Right to Withhold or Freeze Payouts: The Platform may withhold, freeze, or delay payouts where necessary to comply with legal obligations, AML requirements, fraud investigations, Payment Processor instructions, regulatory inquiries, or any reasonable suspicion of prohibited conduct or breach of these Terms.
q) Restrictions Based on Geography and Banking Rules: Payout availability may vary based on your country, local banking rules, sanctions, or Payment Processor restrictions, and the Platform may decline or limit payouts to certain countries or territories where compliance risks are higher.
r) Cooperation in Disputes and Compliance Reviews: You must fully cooperate with the Platform, Payment Processors, or banking partners when information is requested to resolve disputes, fraud indicators, or regulatory checks, and failure to cooperate may result in withheld or cancelled payouts.
s) Treatment of Payouts Upon Account Suspension or Termination: If your Account is suspended or terminated, your earnings may be held until compliance reviews are completed; and the Platform may permanently withhold funds if your conduct violated Applicable Law, caused financial loss, involved prohibited content, or created regulatory risk.
t) Payout Finality After Transfer: Once a payout has been sent to your designated payout method, the Platform's responsibility ends; and any delays, fees, reversals, or issues on the receiving bank's side are outside the Platform's control.
u) Platform Right to Modify Payout Policies: The Platform may modify payout thresholds, timing, revenue splits, hold periods, payout methods, or other payout-related rules where required for compliance, banking relationships, or Platform operations, and continued use of the Platform constitutes acceptance of such updates.
v) Tax Responsibility: You are solely responsible for complying with tax obligations relating to your earnings, including reporting, declaring, and paying all taxes required in your jurisdiction, and you must not rely on the Platform for tax advice or tax reporting unless required by Applicable Law.
w) Prohibition on Disputing Lawful Adjustments: You must not dispute lawful deductions applied under these Terms, including deductions for chargebacks, refunds, penalties, compliance holds, processor fees, or administrative adjustments that arise from your activity.
13. INTELLECTUAL PROPERTY
a) Ownership and Platform Rights: The Platform, including its website, web application, software, features, tools, design, layout, user interface, trademarks, logos, systems, and underlying technology, is owned by or licensed to Qylo B.V. Except for Content uploaded by users or creators, nothing on the Platform transfers any ownership rights to you.
b) Trademarks: The name "XReelz", the Platform logo, and all related names, logos, product and service names, designs, and slogans used in connection with the Platform are trademarks or service marks owned by or licensed to Qylo B.V. You must not use these marks without prior written permission from the Platform. All other names, logos, product and service names, designs, and slogans appearing on the Platform are the property of their respective owners and are used for identification purposes only.
c) Ownership of Content: All Content uploaded to the Platform remains the property of the respective creator or other lawful rights holder. The Platform does not claim ownership over user-generated Content and does not act as a content producer.
d) Permitted Use of Content: You may access Content only through the Platform's intended features and solely for your personal and lawful use. You must not copy, record, download, reproduce, distribute, transmit, sell, license, modify, publicly display, or otherwise exploit any Content unless you have obtained proper authorisation from the relevant rights holder or such use is expressly permitted under these Terms. Any unauthorised use of Content is strictly prohibited.
e) Limited License to Use the Platform: Subject to your ongoing compliance with these Terms and Applicable Law, the Platform grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Platform for lawful personal purposes only. This license does not grant you any ownership interest in the Platform or its Services and may be revoked at any time if you violate these Terms or Applicable Law. Any use of the Platform outside the scope of this license is prohibited.
f) Rights Reserved by the Platform: All rights not expressly granted to you under these Terms are reserved by the Platform. To the extent permitted by Applicable Law, the Platform may operate, modify, restrict, suspend, or discontinue any part of the Services. This includes the right to verify information, review compliance with these Terms, remove or restrict access to Content, suspend or terminate Accounts, investigate suspected violations, cooperate with regulatory or law enforcement authorities, and make operational or technical changes, including changing Payment Processors or payout methods.
g) Platform Availability and Compatibility: The Platform does not guarantee uninterrupted availability or compatibility with all devices, operating systems, browsers, or network environments. You are responsible for ensuring that your device and systems are compatible with the Platform. The Platform may be updated, modified, or enhanced from time to time as part of normal operation.
h) Feedback and Suggestions: If you submit feedback, ideas, suggestions, or proposals regarding the Platform or Services, such feedback is provided voluntarily. The Platform may use, implement, modify, or incorporate such feedback without restriction, compensation, or obligation to you, provided that such use does not involve your Personal Data in a manner contrary to applicable data protection laws. Submitting feedback does not grant you any ownership or intellectual property rights in any improvements or developments made by the Platform.
14. PURCHASES AND PAYMENTS
a) Payment Obligations: By purchasing any digital item, subscription, PPV content, tip, or paid feature, you authorise the Platform and its Payment Processors to charge your selected payment method for the full amount, including any applicable taxes and fees.
b) Requirement for Accurate Billing Information: You must ensure all billing details you provide are accurate and valid, and you must immediately update them when they change; failed payments may result in loss of access to purchased Content.
c) Authorisation for Recurring Billing: When you subscribe to any recurring service, you give ongoing permission for automatic renewal charges until you cancel, and you remain responsible for all renewal payments unless you cancel before the renewal date.
d) Effect of Price Changes: Any changes to subscription prices will apply only to future billing cycles, and continued use after notification constitutes acceptance of the revised price.
e) Access Granted Only After Successful Payment: You will gain access to paid Content or subscriptions only once the Platform receives confirmed payment; pending, declined, or reversed payments result in no access or immediate removal of access.
f) Platform-Level Subscription Fees: Some features are part of a separate platform-level subscription priced solely by the Platform and unrelated to creator-specific earnings or pricing.
g) Taxes and Applicable Charges: The Platform may collect and remit taxes where required by law; you are responsible for any additional taxes, duties, or bank charges arising in your jurisdiction.
h) Strict No Refund Policy for Digital Content: All payments for digital Content - including subscriptions, PPV, tips, gifts, custom Content, and any other digital services - are final and non-refundable once the purchase is completed, regardless of viewing status, dissatisfaction, quality perception, technical issues on your device, or changes in your personal circumstances; refunds will be issued only where required by mandatory law.
i) No Refunds for Subscription Renewals: Subscription renewals are non-refundable once processed, and cancellation takes effect only at the end of the current paid period without any right to prorated or partial refunds.
j) Custom Content Payments Are Final: Payments for custom Content are non-refundable even if the creator delivers later than expected, provides content different from your personal preferences, or if you change your mind after placing the request.
k) Chargeback Abuse Prohibited: Initiating a chargeback after consuming or accessing Content is considered misuse and may result in suspension or termination of your Account, loss of all purchased Content, withholding of balances, and referral to collections where legally permitted.
l) Dispute Resolution Before Bank Intervention: You must contact the Platform first to attempt resolution before initiating any payment dispute with your bank; failure to do so may be treated as chargeback abuse.
m) Fraud, Screening, and Compliance Holds: Payments may be delayed, declined, or reversed by Payment Processors, banks, or the Platform due to fraud checks, AML requirements, sanctions screening, or compliance reviews.
n) Loss of Access After Failed Payment: If a payment fails or is reversed, the Platform may suspend or remove your access to the associated Content or subscription until the issue is resolved and payment succeeds.
o) Currency, Exchanges, and Bank Fees: The final amount charged may differ from displayed prices based on exchange rates, conversion fees, international transaction fees, or charges imposed by your bank.
p) User Responsibility for Payment Method Security: You are responsible for ensuring that no unauthorised person uses your payment method on the Platform, and the Platform is not liable for charges incurred through your Account or device.
q) Right to Modify Offerings and Pricing: The Platform may modify or discontinue services, adjust pricing, or introduce new paid features at any time, subject to providing notice where legally required.
15. OUR RIGHTS
15. OUR RIGHTS
a) Platform operations: We may operate, update, change, limit, suspend, or discontinue any part of the Platform at any time for legal, security, compliance, or technical reasons, and we are not responsible for any impact this may have on your Content, access, visibility, or earnings.
b) Content review and moderation: We may review, filter, or assess Content using human review, automated systems, classifiers, and AI tools to detect harmful or non-compliant material. Content may be removed, restricted, or kept offline if it violates our Terms, payment rules, or legal obligations, and we are not liable for loss you claim to suffer because of such decisions.
c) Removal of illegal material: When we become aware of illegal Content, we must act quickly to remove it in accordance with applicable laws and industry standards. We may do this with or without notice where the law requires.
d) Safety and compliance actions: We may take any step needed to protect users, creators, the Platform, or third parties. This includes warnings, feature limits, balance holds, removal of Content, and actions required by banks, Payment Processors, or verification providers.
e) Account suspension or termination: Accounts may be restricted or closed if they breach our Terms, fail KYC, pose a legal or safety risk, or if we receive instructions from regulators, enforcement authorities, or Payment Processors. We will try to notify you where the law permits.
f) Handling of content after termination: If your Account is closed, you will not be able to access your Content, and it may be deleted or handled in line with our Privacy Policy. You are not entitled to data recovery after termination.
g) Requests for documents: We may ask you for identity documents, age-verification records, consent forms, location permissions, or proof of ownership of Content. If requested documents are not provided, features may be limited or Content may be removed.
h) Cooperation with investigations: We may investigate possible misuse of the Platform and share relevant information with law enforcement, regulators, Payment Processors, or compliance partners, in accordance with our Privacy Policy and legal obligations.
i) Disclosure of information: We may share information about your Account or Content when required for fraud prevention, security, compliance checks, regulatory requests, or to meet our contractual duties with banking or payment partners.
j) Payment and banking requirements: We must meet rules imposed by card networks, banks, and Payment Processors. This may require content restrictions, account limits, additional verification, regional blocking, or changes to payment handling. We may also change our Payment Processors.
k) Fees, payout rules, and monetisation settings: We may set or adjust platform fees, minimum pricing rules, payout thresholds, revenue splits, and other monetisation terms where needed for compliance or business operations. Material changes will be communicated as required by law.
l) Algorithms and discovery systems: We may design and update the systems that recommend, rank, or display Content. Visibility, traffic, and earnings are not guaranteed and may vary due to algorithm changes.
m) Use of anonymised data: We are the legal owners of anonymised or aggregated data relating to Platform use. We may use this data for any lawful purpose, including improving safety, performance, and user experience.
n) Use of content for platform functioning: To operate the Platform safely and effectively, we may host, store, index, process, back up, or preview your Content as needed for technical delivery, moderation, search functions, or compliance processes.
o) Geographic restrictions: We may limit or disable access to parts of the Platform in regions where adult content or our services are restricted by law, banking rules, or Payment Processor requirements.
p) Communicating with you: We may send emails, account messages, service notices, or compliance alerts to the contact details linked to your Account. Certain communications are essential and cannot be opted out of.
16. PRIVACY
Your use of the Platform involves the collection and processing of your Personal Data, including information required for account creation, age and identity verification, payments, access to features, safety checks, and compliance with legal obligations. By using the Platform, you consent to the handling of your Personal Data in accordance with our Privacy Policy, which explains what data we collect, how we use it, how long we keep it, and the rights you may have under Applicable Law. You acknowledge that certain data must be processed for security, fraud prevention, payment processing, regulatory compliance, and to provide core platform functionality, and that failure to provide required information may limit or prevent your access to the Platform.
17. THIRD-PARTY LINKS
The Platform may contain links to websites, services, or resources provided by third parties, and such links are offered solely for convenience and informational purposes. The Platform does not endorse, control, or monitor third-party websites and is not responsible for their content, accuracy, availability, privacy practices, or security. Your interactions with third-party sites, including any purchases or data sharing, are solely between you and the third party, and you access such sites at your own risk. The Platform is not liable for any loss, damage, or consequences arising from your use of or reliance on third-party content, products, or services.
18. DISCLAIMERS
a) AS-IS: THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT THE PLATFORM, ANY CONTENT, OR ANY FEATURE WILL BE UNINTERRUPTED, SECURE, ACCURATE, ERROR-FREE, SUITABLE FOR ANY SPECIFIC PURPOSE, OR AVAILABLE AT ALL TIMES. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE PLATFORM IS LAWFUL IN YOUR LOCATION AND COMPATIBLE WITH YOUR DEVICE AND SYSTEMS.
b) DISCLAIMER OF IMPLIED WARRANTIES: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTY ARISING BY OPERATION OF LAW OR FROM COURSE OF DEALING OR USAGE. WE DO NOT GUARANTEE THAT THE PLATFORM OR ANY CONTENT WILL MEET YOUR EXPECTATIONS, ACHIEVE ANY SPECIFIC RESULT, OR BE RELIABLE OR COMPLETE.
c) NO RESPONSIBILITY FOR USER-GENERATED CONTENT: ALL CONTENT ON THE PLATFORM IS CREATED AND UPLOADED BY INDEPENDENT CREATORS AND USERS. WE DO NOT CREATE, ENDORSE, REVIEW, APPROVE, OR GUARANTEE ANY CONTENT. WE DO NOT GUARANTEE THAT CONTENT IS LAWFUL, ACCURATE, SAFE, OR FREE FROM OFFENSIVE OR HARMFUL MATERIAL. YOU ACCESS ALL CONTENT AT YOUR OWN RISK, AND WE ARE NOT RESPONSIBLE FOR ANY LOSS, HARM, OR CONSEQUENCES ARISING FROM VIEWING OR INTERACTING WITH USER-GENERATED CONTENT.
d) PLATFORM NOT A PARTY TO TRANSACTIONS: ALL PURCHASES, PPV TRANSACTIONS, SUBSCRIPTIONS, TIPS, AND CUSTOM-CONTENT PAYMENTS OCCUR DIRECTLY BETWEEN USERS AND CREATORS. WE ARE NOT A PARTY TO THESE TRANSACTIONS AND DO NOT CONTROL OR GUARANTEE ANY CREATOR’S PERFORMANCE, BEHAVIOUR, OR DELIVERY OF CONTENT. ANY DISPUTE RELATING TO CONTENT, DELIVERY, VALUE, TIMING, OR SATISFACTION IS SOLELY BETWEEN YOU AND THE CREATOR.
e) NO WARRANTIES FOR CREATOR CONDUCT OR PERFORMANCE: CREATORS ARE INDEPENDENT INDIVIDUALS WHO MANAGE THEIR OWN PRICING, SCHEDULES, AND INTERACTIONS. WE DO NOT GUARANTEE THAT A CREATOR WILL RESPOND, DELIVER CUSTOM CONTENT, REMAIN ACTIVE, OR CONTINUE OFFERING PAID OR FREE CONTENT. WE ARE NOT RESPONSIBLE FOR ANY DISSATISFACTION OR LOSS CAUSED BY CREATOR BEHAVIOUR OR FAILURE TO PERFORM.
f) NO LIABILITY FOR MODERATION OR ENFORCEMENT ACTIONS: WE MAY REMOVE OR RESTRICT CONTENT, LIMIT FEATURES, WITHHOLD BALANCES, APPLY COMPLIANCE HOLDS, SUSPEND ACCOUNTS, OR TERMINATE ACCOUNTS WHERE REQUIRED BY LAW, PAYMENT PROCESSORS, OR SAFETY RULES. THESE ACTIONS MAY OCCUR WITHOUT PRIOR NOTICE WHERE LEGALLY PERMITTED. WE ARE NOT RESPONSIBLE FOR ANY LOSS OF EARNINGS, FOLLOWERS, EXPOSURE, OPPORTUNITIES, OR DATA RESULTING FROM MODERATION OR ENFORCEMENT DECISIONS.
g) NO GUARANTEE OF VISIBILITY, RANKING, OR DISCOVERABILITY: CONTENT RANKING, SEARCH PLACEMENT, RECOMMENDATIONS, AND VISIBILITY DEPEND ON AUTOMATED SYSTEMS, COMPLIANCE RULES, AND INTERNAL PROCESSES. WE DO NOT GUARANTEE ANY LEVEL OF EXPOSURE, TRAFFIC, EARNINGS, OR DISCOVERABILITY. ALGORITHM CHANGES MAY OCCUR AT ANY TIME, AND WE ARE NOT LIABLE FOR ANY IMPACT THESE CHANGES MAY HAVE ON YOUR ACCOUNT.
h) NO LIABILITY FOR PAYMENT PROCESSOR REQUIREMENTS OR COMPLIANCE HOLDS: ALL PAYMENTS, PAYOUTS, DISPUTES, CHARGEBACKS, AND VERIFICATIONS DEPEND ON PAYMENT PROCESSORS, BANKS, AND CARD NETWORKS. THEIR DECISIONS, DELAYS, RISK CHECKS, SANCTIONS SCREENINGS, AND COMPLIANCE REQUIREMENTS ARE OUTSIDE OUR CONTROL. FUNDS MAY BE HELD, DELAYED, REVERSED, OR BLOCKED BASED ON THESE THIRD-PARTY RULES, AND WE ARE NOT RESPONSIBLE FOR THE CONSEQUENCES.
i) CONTENT MUST COMPLY WITH PAYMENT PROCESSOR RULES: YOU MUST ENSURE THAT ALL CONTENT YOU UPLOAD COMPLIES WITH THE REQUIREMENTS AND RESTRICTIONS IMPOSED BY OUR PAYMENT PROCESSORS AND CARD NETWORKS. WE ARE NOT RESPONSIBLE FOR ANY IMPACT ON YOUR EARNINGS, ACCOUNT STATUS, OR CONTENT AVAILABILITY RESULTING FROM PAYMENT PROCESSOR COMPLIANCE RULES.
j) NO RESPONSIBILITY FOR TECHNICAL FAILURES OR SERVICE INTERRUPTIONS: WE DO NOT GUARANTEE THAT THE PLATFORM WILL ALWAYS OPERATE WITHOUT ERRORS, INTERRUPTIONS, DELAYS, DATA LOSS, OR COMPATIBILITY ISSUES. TRANSMISSION PROBLEMS, BUFFERING, LOADING ERRORS, CORRUPTED FILES, OUTAGES, BUGS, OR MAINTENANCE MAY OCCUR. WE ARE NOT RESPONSIBLE FOR ANY LOSS OF DATA, ACCESS, REVENUE, OR USE ARISING FROM TECHNICAL PROBLEMS OR INTERRUPTIONS.
k) USER RESPONSIBILITY FOR ANTIVIRUS PROTECTION AND BACKUPS: YOU ARE RESPONSIBLE FOR IMPLEMENTING YOUR OWN ANTIVIRUS PROTECTION, SECURITY SAFEGUARDS, AND DATA BACKUP PROCEDURES. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICES, FILES, DATA, SOFTWARE, OR SYSTEMS CAUSED BY VIRUSES, MALWARE, CORRUPTED FILES, OR HARMFUL CODE ENCOUNTERED THROUGH THE PLATFORM.
l) NO LIABILITY FOR MALWARE, ATTACKS, OR HARMFUL CODE: TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR ANY DAMAGE OR LOSS ARISING FROM CYBERATTACKS, HACKING ATTEMPTS, MALWARE, VIRUSES, DISTRIBUTED DENIAL-OF-SERVICE ATTACKS, OR ANY OTHER SECURITY THREAT THAT MAY AFFECT YOUR ACCESS TO OR USE OF THE PLATFORM.
m) NO PROFESSIONAL ADVICE OR GUARANTEED INTERPRETATION OF CONTENT: ALL CONTENT ON THE PLATFORM IS FOR ENTERTAINMENT PURPOSES ONLY. WE DO NOT GUARANTEE THAT CONTENT IS SUITABLE FOR YOUR EXPECTATIONS OR THAT IT WILL NOT OFFEND, DISTURB, OR UPSET YOU. NOTHING IN THE CONTENT SHOULD BE INTERPRETED AS PROFESSIONAL, PERSONAL, OR LEGAL ADVICE, AND WE ARE NOT RESPONSIBLE FOR ANY EMOTIONAL, PSYCHOLOGICAL, OR PERSONAL CONSEQUENCES ARISING FROM VIEWING CONTENT.
n) NO GUARANTEE OF LEGAL COMPLIANCE ACROSS JURISDICTIONS: LAWS GOVERNING ADULT CONTENT VARY ACROSS REGIONS. WE DO NOT GUARANTEE THAT ACCESSING, UPLOADING, OR PURCHASING CONTENT IS LAWFUL IN YOUR JURISDICTION. YOU ARE SOLELY RESPONSIBLE FOR COMPLYING WITH YOUR LOCAL LAWS, AND WE ARE NOT LIABLE IF YOUR USE OF THE PLATFORM VIOLATES ANY LEGAL RESTRICTION IN YOUR COUNTRY.
o) NO RESPONSIBILITY FOR THIRD-PARTY LINKS OR EXTERNAL SERVICES: THE PLATFORM MAY INCLUDE LINKS OR CONNECTIONS TO THIRD-PARTY WEBSITES, TOOLS, PROVIDERS, VERIFICATION SERVICES, PAYMENT SERVICES, OR HOSTING SERVICES. WE DO NOT CONTROL OR ENDORSE THESE THIRD PARTIES AND ARE NOT RESPONSIBLE FOR THEIR CONTENT, SAFETY, POLICIES, OR PERFORMANCE. YOUR INTERACTIONS WITH THEM ARE ENTIRELY AT YOUR OWN RISK.
p) NO OBLIGATION TO MONITOR OR ENFORCE INTELLECTUAL PROPERTY RIGHTS: WHILE WE MAY, AT OUR DISCRETION, HELP SUBMIT INFRINGEMENT NOTICES ON YOUR BEHALF, WE HAVE NO OBLIGATION TO MONITOR, ENFORCE, OR PROTECT YOUR INTELLECTUAL PROPERTY RIGHTS. WE CANNOT GUARANTEE THAT INFRINGING MATERIAL WILL BE REMOVED OR THAT INFRINGEMENT WILL BE PREVENTED.
q) NO WARRANTY OF FUTURE ACCESS OR FEATURE AVAILABILITY: ANY FEATURE, TOOL, SERVICE, OR OPTION ON THE PLATFORM MAY BE CHANGED, LIMITED, SUSPENDED, OR DISCONTINUED AT ANY TIME. WE ARE NOT RESPONSIBLE FOR ANY IMPACT ON YOUR CONTENT, EARNINGS, OR ACTIVITIES RESULTING FROM THESE CHANGES.
r) ASSUMPTION OF RISK: BY ACCESSING OR USING THE PLATFORM, YOU UNDERSTAND AND ACCEPT ALL RISKS ASSOCIATED WITH VIEWING ADULT CONTENT, ENGAGING IN ONLINE INTERACTIONS, MAKING DIGITAL PURCHASES, AND UPLOADING OR SHARING CONTENT. YOU RELEASE US FROM LIABILITY FOR ANY HARM, LOSS, OR CONSEQUENCES RESULTING FROM YOUR CHOICES AND INTERACTIONS ON THE PLATFORM.
19. FORCE MAJEURE
We are not responsible for any delay, suspension, or failure to provide the Platform or any part of the Services if such delay or failure is caused by events outside our reasonable control, including interruptions or failures of the internet or telecommunications networks, large-scale cyberattacks or security breaches, denial-of-service attacks, failures of hosting or cloud service providers, power outages, widespread technical failures, acts of government or regulatory restrictions, compliance actions imposed by Payment Processors or card networks, natural disasters, fire, flood, war, civil unrest, or any other event that makes it impossible or unsafe for us to operate the Platform. During such events, our obligations will be suspended for the duration of the impact, and we will resume Services as soon as reasonably possible.
20. EXCLUSION OF LIABILITY / DAMAGES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, REPUTATION, DATA, CONTENT, ACCOUNT ACCESS, OR ANTICIPATED EARNINGS ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, THE SERVICES, OR ANY CONTENT.
OUR TOTAL MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM, UNDER ANY LEGAL THEORY, IS LIMITED AS FOLLOWS: IF YOU ARE A GENERAL USER ACTING IN A CONSUMER CAPACITY, OUR TOTAL LIABILITY IS LIMITED TO ONE HUNDRED EUROS (€100); IF YOU ARE A CREATOR OR OTHERWISE USE THE PLATFORM IN A PROFESSIONAL OR COMMERCIAL CAPACITY, OUR TOTAL LIABILITY IS LIMITED TO THE LESSER OF (I) THE TOTAL FEES PAID BY YOU TO THE PLATFORM IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE, OR (II) FIVE HUNDRED EUROS (€500).
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT, OR FRAUDULENT MISREPRESENTATION.
21. RELEASE
To the maximum extent permitted by Applicable Law, you release and forever discharge Qylo B.V., the Platform, and their directors, officers, employees, contractors, and affiliates from any and all claims, demands, damages, losses, liabilities, costs, and expenses arising out of or related to your use of the Platform, the Services, or any Content, including claims arising from user and creator interactions, Content-related issues, third-party services, and moderation decisions.
22. INDEMNIFICATION
You agree to fully indemnify, defend, and hold harmless Qylo B.V., the Platform, and all of their directors, officers, employees, contractors, affiliates, and service providers from and against any claims, damages, liabilities, fines, penalties, taxes, losses, costs, and expenses (including legal and compliance costs) arising out of or relating to: your use of the Platform, your Content, any breach of these Terms, any violation of Applicable Law, any inaccurate or fraudulent information provided, any claims by third parties appearing in your Content, chargebacks and payment issues, off-platform interactions, technical harm, regulatory inquiries, and failure to obtain proper consent or verification documents.
23. GOVERNING LAW AND DISPUTE RESOLUTION
a) Good-Faith Resolution: If a dispute arises in connection with the Platform, the Services, the Content, or these Terms, you must first contact the Platform at info@xreelz.com and provide a clear description of the issue. The Platform will review the matter and respond within a reasonable time. This step is intended to allow resolution without formal proceedings.
b) Governing Law: These Terms, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.
c) Jurisdiction for Users: If you are a user acting in a consumer capacity, disputes shall be brought before the competent courts in accordance with applicable consumer protection laws. Where permitted by law, the courts of the Netherlands shall have jurisdiction.
d) Jurisdiction for Creators and Commercial Users: If you are a creator or otherwise act in a professional or commercial capacity, all disputes arising out of or in connection with these Terms, the Platform, or the Services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
e) Individual Disputes (Creators): Disputes between the Platform and creators must be brought on an individual basis and not as part of a collective, representative, or coordinated action, to the extent permitted by Applicable Law.
f) Mandatory Consumer Rights: Nothing in this section limits or excludes any mandatory rights or remedies available to consumers under Applicable Law.
g) Regulatory and Law Enforcement Cooperation: This section does not restrict the Platform's right to cooperate with regulators, banks, payment processors, or law enforcement authorities, or to take immediate action where required for legal compliance, safety, or risk management.
24. NOTICES
Any notice, communication, or disclosure from the Platform relating to these Terms, your Account, or the Services will be provided electronically. Such notices may be sent to the email address associated with your Account or made available through in-platform notifications or postings. You are responsible for keeping your contact details accurate and up to date, and notices will be deemed received when sent or made available by the Platform.
Any notice, request, or communication you are required or permitted to send to the Platform under these Terms must be sent by email to info@xreelz.com or at Staverenstraat 15, 7418 CJ Deventer, The Netherlands, unless the Platform specifies a different method in writing. Notices from you will be deemed received by the Platform when actually received at the stated email address.
25. ELECTRONIC COMMUNICATION
25. ELECTRONIC COMMUNICATION
a) Consent to Electronic Communications: By registering for an Account, you consent to receive electronic communications from the Platform relating to your use of the Platform and the Services. These communications include transactional and account-related messages such as account confirmations, payment authorisations, security alerts, password or payment method changes, confirmations, compliance notices, and other information that forms part of your relationship with the Platform.
b) Legal Effect of Electronic Notices: You acknowledge that any notices, agreements, disclosures, or other communications provided to you electronically satisfy any legal requirement that such communications be made in writing. You are responsible for retaining copies of electronic communications for your records, whether by saving or printing them.
c) Marketing and Non-Transactional Communications: You may also receive non-transactional communications from the Platform, such as newsletters, product updates, feature announcements, surveys, or promotional messages. You may opt out of receiving non-essential marketing communications at any time in accordance with the instructions set out in the Privacy Policy. Transactional and service-related communications cannot be opted out of while your Account remains active.
d) Adult Content Warning in Communications: You acknowledge that communications sent by the Platform, including emails and in-platform notifications, may reference or contain adult-oriented material and are intended solely for adults. Such communications are not suitable for minors.
e) No Expectation of Privacy in Platform Communications: The Platform does not provide secure or confidential communication services. Messages sent to or from the Platform, including support communications or in-platform messages, should not be considered private or confidential. You must not use the Platform to send information that you intend to remain confidential or restricted solely to specific recipients.
f) Electronic Signatures and Assent: Any affirmation, acceptance, consent, or agreement submitted through the Platform, including by clicking buttons or selecting options such as “I agree” or “I consent”, constitutes a legally binding agreement. You acknowledge that such actions are the legal equivalent of a handwritten signature and are enforceable under Applicable Law.
26. TERMINATION
26. TERMINATION
a) Right to Terminate Your Account: The Platform may suspend, restrict, or permanently terminate your Account at any time where you breach these Terms or any Platform policy, violate Applicable Law, pose a safety or compliance risk, fail verification checks, engage in fraudulent or harmful conduct, or where continuation of your Account may expose the Platform to legal, financial, or regulatory liability.
b) Your Right to Close Your Account: You may close your Account at any time by following the account-closure process on the Platform, provided that you have no pending disputes, unresolved compliance issues, or outstanding balances owed to the Platform, and closure does not relieve you of obligations arising prior to the termination date.
c) Effect of Termination on Access: Upon termination, whether initiated by you or by the Platform, your access to the Platform, Services, features, and Content will immediately stop, your login credentials will be disabled, and you will no longer have access to any materials stored in your Account unless required by law.
d) Effect of Termination on Content: The Platform may remove, disable, or archive your Content upon termination; however, the Platform may retain copies of your Content as required for legal, regulatory, compliance, audit, evidence-preservation, chargeback, or dispute-resolution purposes.
e) Payout Eligibility After Termination: If you are a creator, any remaining eligible balance may be paid out to you after termination only if you have completed all verification requirements, no disputes or chargebacks are pending, the holding period has expired, and no deductions are required for outstanding liabilities or violations; otherwise, the Platform may withhold or apply funds as permitted by law and these Terms.
f) Outstanding Obligations Survive Termination: Termination does not release you from obligations that arose before termination, including indemnification duties, liability for breaches, chargebacks, payment obligations, regulatory requests, or disputes involving your Content or conduct.
g) Termination for Legal or Compliance Reasons: The Platform may immediately terminate or suspend your Account where required by law, court order, regulatory request, payment processor rules, card-network requirements, law enforcement actions, or risk assessments conducted by the Platform or third-party partners.
h) No Compensation for Termination: You acknowledge that termination of your Account or removal of Content does not entitle you to compensation, damages, refunds, or reinstatement, and the Platform has no obligation to reinstate any terminated Account unless legally required.
i) Right to Refuse or Restrict Services: The Platform reserves the right to refuse registration, block access, limit features, suspend accounts, or restrict Services for any reason permitted under Applicable Law, including for safety, trust, fraud prevention, regulatory compliance, or operational necessity.
j) Appeal Process: Where legally required or offered at the Platform’s discretion, you may request a review of a termination decision by contacting the Platform, but the Platform is not obligated to overturn or modify any termination decision and is not required to provide detailed reasoning where disclosure may pose legal or security risks.
27. GENERAL PROVISIONS
a) Parental Control and Access Notice (U.S. Section 230(d)): In accordance with applicable U.S. law, including 47 U.S.C. § 230(d), you are informed that parental control tools are commercially available and can help limit minors’ access to material that may be harmful to them. These tools may include computer hardware, software, network-level filters, or other content-restriction services. If minors have access to your device, internet connection, or user account, you must take appropriate steps to prevent their exposure to sexually explicit or adult material. Information about parental control and filtering solutions can be found through widely available online resources. This notice is provided for informational purposes only, and the Platform does not endorse or recommend any specific product or service.
b) Export Compliance: You agree to comply with all applicable export control, sanctions, and trade regulations and acknowledge that you may not access, use, export, re-export, or transfer the Platform or any related technology where doing so would violate the laws of the Netherlands, the European Union, the United States, or any other applicable jurisdiction, and the Platform may restrict or terminate access where required to comply with such laws.
c) No Employment / No Agency: Your use of the Platform does not create any employment, partnership, joint venture, fiduciary, or agency relationship between you and the Platform, and you have no authority to bind, represent, or act on behalf of the Platform in any manner.
d) English Language: These Terms of Service are written in English and all communications, notices, and transactions with XReelz must be in English. If we provide a translation of these Terms or any other materials, it is for convenience only, and the English version will control if there is any difference in meaning or interpretation.
e) Binding: These Terms of Service will be binding upon, and will benefit, both you and XReelz, as well as each of our respective successors, permitted assigns, legal representatives, and heirs (where applicable).
f) Relationship of the Parties: You acknowledge that you and the Platform operate as independent parties contracting at arm’s length, and nothing in these Terms is intended to create any special or fiduciary relationship beyond the straightforward contractual relationship described in these Terms.
g) No Third-Party Beneficiaries: These Terms are intended solely for the benefit of you and the Platform, and no other person or entity has any rights to enforce or rely upon any part of these Terms unless expressly stated otherwise.
h) Independent Legal Advice: By using the website, you confirm that you have had the chance to read these Terms carefully and that you understand them. You also confirm that you had the opportunity to seek independent legal advice before agreeing to these Terms, but you chose to accept them whether or not you decided to consult a lawyer.
i) Headings: The section headings used in these Terms of Service are included for convenience and reference only. They do not have any legal or interpretive effect and must not be used to influence the meaning, interpretation, or construction of any clause or provision within these Terms.
j) Contra Proferentem: These Terms are written in clear language so they are easy to understand. If any part of these Terms is ever unclear or open to more than one meaning, the interpretation will not automatically be held against the person / party who wrote them. Both sides are treated fairly, and the Terms will be interpreted in a reasonable and balanced way.
k) Breach: Any violation of these Terms, Platform policies, or Applicable Law constitutes a breach, and the Platform may take any action permitted by these Terms, including account suspension, termination, withholding of earnings, removal of Content, legal action, or cooperation with authorities.
l) Severability: If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be removed or limited to the minimum extent necessary, and the rest of the Terms will continue in full force and effect without impairment.
m) Waiver: If we do not immediately enforce any right or provision under these Terms, this does not mean we have waived that right. A waiver will only be valid if it is made in writing and signed by an authorised representative of XReelz. Any failure by us to exercise or enforce any part of these Terms on one occasion does not prevent us from enforcing it later.
n) Survival: All provisions that by their nature should survive termination will remain in effect, including those relating to payouts, chargebacks, refunds, liabilities, intellectual property, releases, indemnification, governing law, dispute resolution, and any outstanding obligations.
o) Assignment and Delegation: You may not assign, transfer, or delegate any of your rights or obligations under these Terms without written permission from the Platform, while the Platform may assign or transfer these Terms or its rights and obligations to any affiliate, successor entity, or acquirer as permitted by law.
p) Entire Agreement: These Terms, together with all policies incorporated by reference, constitute the full and complete agreement between you and the Platform regarding your use of the Services, and they supersede any prior agreements, understandings, or representations between the parties.
q) Updates to these Terms: The Platform may update or modify these Terms at any time by posting the revised version on the Website, and continued use of the Platform after the updated Terms are published constitutes your acceptance of the changes; where required by law, the Platform will provide notice of material updates.
28. GRIEVANCE OFFICER/DESIGNATED REPRESENTATIVE
In the event you have any grievance regarding anything related to these Terms, or with any content or service of XReelz, in that case you may freely write your concerns to the Grievance Officer/Designated Representative at below:
- Name: Luke van Kooten and Thijs Maarse
- Email: info@xreelz.com
- Postal: Staverenstraat 15, 7418 CJ Deventer, The Netherlands
29. FEEDBACK
We welcome your questions or comments regarding the Terms. You can write to us via email: info@xreelz.com.
Last updated on January 15, 2026.